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Visitors with Hearing Impairment

Disneyland® Paris offers a variety of services to help Guests with a hearing impairment enjoy every magical moment of their stay.

Services in Disney Parks

Upon arrival at Disney Parks, proceed to Donald Desk, City Hall or Studio Services with your companion(s)-one of whom should be an able-bodied adult at least 18 years of age.

To receive a Priority Card, you must present your disability card or a medical certificate (For futher details, please take a look at the Disney Parks® Accessibility Maps).

Induction Loops
The Disney Parks information points, as well as some Walt Disney Studios® Park attractions, are equipped with induction loops. The attractions are: CinéMagique , Animagique®Disney Junior Live on Stage !, Stitch Live! and The Twilight Zone Tower of Terror™.

A Cast Member will show you where they are located on the attraction. In all other attractions, the sound content is not essential to your enjoyment. Some thrill attractions may cause dizziness, vertigo or loss of balance.

Take a look at the Disney Parks® Accessibility Maps for further details.

Access to Attractions

Disneyland Paris issues 2 different types of Access Card (Priority Cards and Easy Access Cards), which allow disabled guests to access certain attractions via specially-adapted entrances. For further details, please take a look at the Disney® Parks Accessibility Maps. Each attraction has its own access arrangements.
Priority Card: for disabled guests (anyone who is officially registered as disabled).
Easy Access Card: for guests with a temporary illness.
If the cardholder is not going on the attraction, the helper(s) must join the standard queue.

Take a look at the Disney® Parks Accessibility Maps for further details.

Documents required to apply for an Access Card

Priority Card: for disabled guests (anyone who is officially registered as disabled).

  • French residents: disability card, disabled person’s priority card, difficulty standing card, war disability card, European disabled parking badge.
  • Residents of other countries: disability card, European disabled parking badge, other official documents issued in your country of residence, war disability card, a medical certificate (original copy) in either French or English, issued less than three months previously and signed and stamped by the doctor, certifying that the person has a permanent disability.
Easy Access Card: for guests with a temporary illness and for expectant mothers.
  • Medical certificate (original copy): in either French or English, issued less than three months previously and signed and stamped by the doctor, certifying that the person has a temporary illness (e.g. is wearing a cast, has recently undergone an operation) or is pregnant.

Important Information

These cards are issued based on the information you provide. It is vital this information is accurate, as it is used to determine possible access restrictions, thereby also determining your safety and that of your helper(s). Disneyland® Paris cannot be held liable if you provide inaccurate information when applying for an Access Card.

These cards are strictly personal, and you may be asked for proof of identity. Access Cards remain the property of Disneyland® Paris and can be withdrawn if misused. If you, as the cardholder, are not going on an attraction, your helper(s) must join the standard queue. We cannot guarantee you will be eligible for one of these cards.

Helpers

No more than 4 people.
All helpers must be present at the time the card is issued.

Helpers must include 1 able-bodied adult (aged 18 or over) who is capable of helping you, if you have:
- a mobility impairment,
- a visual impairment,
- a mental health disorder*
- autism or a behavioural disorder*

*At certain attractions, several guests with this type of disability can be accompanied by just one helper.

For safety reasons, some of our attractions can only accept one disabled guest at a time. See the specific details for each attraction.

If the cardholder is not going on the attraction, the helper(s) must join the standard queue.
Helpers must agree to diligently carry out their role whilst in the Disney Parks. That means:

  • Following the boarding instructions given by the Cast Member running the attraction,
  • Staying with the disabled guest on the attraction,
  • Assisting with transfers, boarding and alighting,
  • Assisting with evacuation procedures,
  • Passing on any messages and safety instructions, both written and verbal, given by Disneyland® Paris,
  • Offering reassurance, if necessary,
  • Helping the disabled guest choose the most suitable attractions.
“TOP TIP” Free Disney Parks admission ticket for one helper on presentation of official documents recognizing the guest’s disability (travel package & accommodation not included).

Take a look at the Disney® Parks Accessibility Maps for further details.

Expectant mothers

Find out everything you need to know about visiting Disneyland® Paris when pregnant.

Attraction access procedures for expectant mothers.

Disneyland Paris offers expectant mothers easy access to attractions under certain conditions.

When you arrive at the Disney® Parks, go to the Donald Desk, City Hall or Studio Services along with your helper(s). A Cast Member (Disney employee) will give you all the information you need about Accessibility around the Parks, and will issue an Easy Access Card, if appropriate. The Easy Access Card allows you to be accompanied by up to 4 helpers.

A timed reservation system has been introduced at all attractions in the Disney® Parks to make things easier for you and your helper(s). Simply show your Easy Access Card to a Cast Member at the attraction entrance and he/she will give you a specific time at which to return. A second reservation can only be made once the first one has expired.

You will need a medical certificate in order to be issued with an Easy Access Card. Full details can be found on the Disney® Parks Accessibility Maps.

Shops

All Disneyland® Paris shops are easy to access. Don't hesitate to ask a Cast Member if you need help or additional information. Some shops in Disney Parks and Disney Village® have cash desks equipped with induction loops, as well as adapted fitting rooms.

Restaurants

To save time in buffet and table-service restaurants, reserve your table ahead of time by calling: +33 1 60 30 40 50 (international call rate apply, cost may vary according to network). Please ask a Cast Member if you need help. To make your mealtimes easier during your stay, we have drawn up a restaurant guide containing all the practical information you need, especially regarding food allergies.

Guests with Special Dietary Needs (1MB, PDF)

Disney Hotels

For safety reasons, we recommend that you inform the hotel reception of your hearing impairment as soon as you arrive. A Cast Member (Disney employee) will be able to help you and providing you any additional information you need to make your stay more enjoyable. Kits for the hearing impaired are also available. These can be requested when you reserve your Disney Hotel room or at reception upon arrival.

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Guest Services

  • Accessibility Services

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