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Visitors with Reduced Mobility

Disneyland® Paris offers a variety of services to help Guests with reduced mobility enjoy every magical moment of their stay.

Services in Disney Parks

Upon arrival at Disney Parks, to board our attractions, proceed to Donald Desk, City Hall or Studio Services with your companion(s)-one of whom should be an able-bodied adult at least 18 years of age.
To receive a Priority Card, you must present your disability card or a medical certificate (For futher details, please take a look at the Disney Parks® Accessibility Maps).
If you are staying with your assistance or guide-dog, please go to the Assistance Animals section.

Take a look at the Disney Parks® Accessibility Maps for further details.

Access to Attractions

Disneyland Paris issues 2 different types of Access Card (Priority Cards and Easy Access Cards), which allow disabled guests to access certain attractions via specially-adapted entrances. For further details, please take a look at the Disney® Parks Accessibility Maps. Each attraction has its own access arrangements.
Priority Card: for disabled guests (anyone who is officially registered as disabled).
Easy Access Card: for guests with a temporary illness.
If the cardholder is not going on the attraction, the helper(s) must join the standard queue.

Take a look at the Disney® Parks Accessibility Maps for further details.

Warning

For safety reasons, to board our attractions, all visitors must be accompanied by at least one able-bodied person over the age of 18 who is able to help them. This is relevant to all visitors with:

- Reduced mobility or visual impairment (blind)
- A Cognitive or mental health disorder*
- A Behaviour disorder or autism*
- A learning disability*

*except for certain attractions where that person may accompany several people with disabilities (See the specific details for each attractions in the Disney Parks® Accessibility Maps)

Our Cast Members (Disneyland Paris employees) cannot escort you or help you get to the different attractions.
To get the most out of your stay, we recommend that you read the Disney Parks® Accessibility Maps.
We advise all visitors to check the weather report and dress appropriately.
For attractions that require you to move your wheelchair to an attraction vehicle, make sure you are accompanied by at least one able-bodied adult (at least 18 years of age) to assist you. Our Cast Members are not permitted to help visitors get out of their wheelchair. For some attractions, visitors must be able to move independently and climb stairs.

In Walt Disney Studios® Park, the queues for attractions are wheelchair accessible; this is also the case for some attractions in Disneyland® Park (Buzz Lightyear Laser Blast, Princess Pavilion and Meet Mickey Mouse).

Take a look at the Disney Parks® Accessibility Maps for further details.

Documents required to apply for an Access Card

Priority Card: for disabled guests (anyone who is officially registered as disabled).

  • French residents: disability card, disabled person’s priority card, difficulty standing card, war disability card, European disabled parking badge.
  • Residents of other countries: disability card, European disabled parking badge, other official documents issued in your country of residence, war disability card, a medical certificate (original copy) in either French or English, issued less than three months previously and signed and stamped by the doctor, certifying that the person has a permanent disability.
Easy Access Card: for guests with a temporary illness and for expectant mothers.
  • Medical certificate (original copy): in either French or English, issued less than three months previously and signed and stamped by the doctor, certifying that the person has a temporary illness (e.g. is wearing a cast, has recently undergone an operation) or is pregnant.

Important Information

These cards are issued based on the information you provide. It is vital this information is accurate, as it is used to determine possible access restrictions, thereby also determining your safety and that of your helper(s). Disneyland® Paris cannot be held liable if you provide inaccurate information when applying for an Access Card.

These cards are strictly personal, and you may be asked for proof of identity. Access Cards remain the property of Disneyland® Paris and can be withdrawn if misused. If you, as the cardholder, are not going on an attraction, your helper(s) must join the standard queue. We cannot guarantee you will be eligible for one of these cards.

Helpers

No more than 4 people.
All helpers must be present at the time the card is issued.

Helpers must include 1 able-bodied adult (aged 18 or over) who is capable of helping you, if you have:
- a mobility impairment,
- a visual impairment,
- a mental health disorder*
- autism or a behavioural disorder*

*At certain attractions, several guests with this type of disability can be accompanied by just one helper.

For safety reasons, some of our attractions can only accept one disabled guest at a time. See the specific details for each attraction.

If the cardholder is not going on the attraction, the helper(s) must join the standard queue.
Helpers must agree to diligently carry out their role whilst in the Disney Parks. That means:

  • Following the boarding instructions given by the Cast Member running the attraction,
  • Staying with the disabled guest on the attraction,
  • Assisting with transfers, boarding and alighting,
  • Assisting with evacuation procedures,
  • Passing on any messages and safety instructions, both written and verbal, given by Disneyland® Paris,
  • Offering reassurance, if necessary,
  • Helping the disabled guest choose the most suitable attractions.
“TOP TIP” Free Disney Parks admission ticket for one helper on presentation of official documents recognizing the guest’s disability (travel package & accommodation not included).

Take a look at the Disney Parks® Accessibility Maps for further details.

Expectant mothers

Find out everything you need to know about visiting Disneyland® Paris when pregnant.

Attraction access procedures for expectant mothers.

Disneyland Paris offers expectant mothers easy access to attractions under certain conditions.

When you arrive at the Disney® Parks, go to the Donald Desk, City Hall or Studio Services along with your helper(s). A Cast Member (Disney employee) will give you all the information you need about Accessibility around the Parks, and will issue an Easy Access Card, if appropriate. The Easy Access Card allows you to be accompanied by up to 4 helpers.

A timed reservation system has been introduced at all attractions in the Disney® Parks to make things easier for you and your helper(s). Simply show your Easy Access Card to a Cast Member at the attraction entrance and he/she will give you a specific time at which to return. A second reservation can only be made once the first one has expired.

You will need a medical certificate in order to be issued with an Easy Access Card. Full details can be found on the Disney® Parks Accessibility Maps.

Adapted Minibuses

Adapted minibuses are only available to Guests using a wheelchair with no autonomy. If you are using a wheelchair, you can request the accessible minibus. It serves as a shuttle bus between Disney Parks and your Disney Hotel (except Disney's Davy Crockett Ranch). Just ask at reception in your Disney Hotel, at City Hall in Disneyland® Park, at Studio Services in Walt Disney Studios® or at the Disney Express counter on the first floor of the TGV/RER train station. Exploring all of Disneyland® Paris is easy and convenient.  The free Disneyland® Paris shuttle service travels between all Disney® Hotels (excluding Disney's Davy Crockett Ranch) and the Disney® Parks are wheelchair accessible.

Wheelchair Rental

Manual wheelchairs are available for hire at Disney Parks at the pushchair and wheelchair hire point just past the main entrance of every Disney Park. It is not possible to guarantee a wheelchair reservation in advance. The daily rate is €20 and a deposit of €50 will be requested by cheque or credit card imprint (prices subject to change).

Please note, hire is free for Annual Dream Passport holders (deposit required).

Our Cast Members (Disney employees) are not authorised to escort you in Disney Parks.

Toilets

All toilets have accessible areas for visitors with reduced mobility. Unisex toilets, with cubicles allowing wheelchair users to be accompanied by a carer, are available in every Land of Disneyland® Park and at Moteurs...Action! Stunt Show Spectacular® in Walt Disney Studios® Park (toilets are open only during shows).

Shops

All Disneyland® Paris shops are wheelchair accessible. Don't hesitate to ask a Cast Member for help if there is an item that you cannot reach. Some Disney Parks shops also have accessible fitting rooms (ask a Cast Member for information).

Restaurants

All Disneyland® Paris table-service restaurants are wheelchair accessible. In self-service restaurants, waiting areas are not always wheelchair accessible. In this case, please ask a Cast Member (Disney employee) for assistance. To make your mealtimes easier during your stay, we have drawn up a restaurant guide containing all the practical information you need, especially regarding food allergies.

Download the food allergies guide (1MB, PDF)

Staying at a Disney Hotel

All of our hotels cater for mobility-impaired guest.

The Rooms:
We have various types of rooms that are adapted to meet the needs of those in wheelchairs. Each room has an extra-large bathroom with a bath, hand rails and raised toilet. Communicating rooms are available if required. Mobility-impaired guests can hire a special seat that enables them to wash without assistance (to be requested when making the reservation). The bedroom door is fitted with a spyhole positioned at wheelchair height.

N.B: bathrooms at Disney's Davy Crockett Ranch, Disney's Sequoïa Lodge® and Disney's Hotel Santa Fe® are fitted with a shower that is suitable for the mobility impaired.

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Guest Services

  • Accessibility Services

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