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Visitors with Visual Impairment

Disneyland® Paris offers a variety of services to help visually impaired Guests enjoy every magical moment of their stay.


Services in Disney Parks

Upon arrival at Disney Parks, to board our attractions, proceed to Donald Desk, City Hall or Studio Services with your companion(s)—one of whom should be an able-bodied adult at least 18 years of age.
A reception Cast Member (Disneyland® Paris employee) will give you information about accessibility to attractions and, if necessary, an Access Card.
To receive a Priority Card, you must present your disability card or a medical certificate (For futher details, please take a look at the Disney Parks® Accessibility Maps).
In some attractions, you will experience exactly the same sensations as other visitors. In others, you will need your companion to describe the surroundings.
Please see the section 'Important Recommendations and Restrictions', accompanying the description of every attraction.
A paper guide written in large letters (in French and English) is available at City Hall and Studio Services.
If you are staying with your assistance or guide-dog, please go to the Assistance Animals section.

Take a look at the Disney Parks® Accessibility Maps for further details.

Access to Attractions

Disneyland Paris issues 2 different types of Access Card (Priority Cards and Easy Access Cards), which allow disabled guests to access certain attractions via specially-adapted entrances. For further details, please take a look at the Disney® Parks Accessibility Maps. Each attraction has its own access arrangements.
Priority Card: for disabled guests (anyone who is officially registered as disabled).
Easy Access Card: for guests with a temporary illness.
If the cardholder is not going on the attraction, the helper(s) must join the standard queue.

Take a look at the Disney® Parks Accessibility Maps for further details.

Warning

For safety reasons, to board our attractions, all visitors must be accompanied by at least one able-bodied companion over the age of 18 who can assist them. This is relevant to all visitors with:

  • Reduced mobility or visual impairment (blind)
  • A cognitive or mental health disorder*
  • A behaviour disorder or autism*
  • A learning disability*
*except for certain attractions where that person may accompany several people with disabilities (See the specific details for each attractions in the Disney® Parks Accessibility Maps)
Please note that some attractions may have low-light areas, flashing lights or loud sound effects.
Companions should pay particular attention to all these factors when preparing for the stay.

Take a look at the Disney Parks® Accessibility Maps for further details.

Documents required to apply for an Access Card

Priority Card: for disabled guests (anyone who is officially registered as disabled).

  • French residents: disability card, disabled person’s priority card, difficulty standing card, war disability card, European disabled parking badge.
  • Residents of other countries: disability card, European disabled parking badge, other official documents issued in your country of residence, war disability card, a medical certificate (original copy) in either French or English, issued less than three months previously and signed and stamped by the doctor, certifying that the person has a permanent disability.
Easy Access Card: for guests with a temporary illness and for expectant mothers.
  • Medical certificate (original copy): in either French or English, issued less than three months previously and signed and stamped by the doctor, certifying that the person has a temporary illness (e.g. is wearing a cast, has recently undergone an operation) or is pregnant.

Important Information

These cards are issued based on the information you provide. It is vital this information is accurate, as it is used to determine possible access restrictions, thereby also determining your safety and that of your helper(s). Disneyland® Paris cannot be held liable if you provide inaccurate information when applying for an Access Card.

These cards are strictly personal, and you may be asked for proof of identity. Access Cards remain the property of Disneyland® Paris and can be withdrawn if misused. If you, as the cardholder, are not going on an attraction, your helper(s) must join the standard queue. We cannot guarantee you will be eligible for one of these cards.

Helpers

No more than 4 people.
All helpers must be present at the time the card is issued.

Helpers must include 1 able-bodied adult (aged 18 or over) who is capable of helping you, if you have:
- a mobility impairment,
- a visual impairment,
- a mental health disorder*
- autism or a behavioural disorder*

*At certain attractions, several guests with this type of disability can be accompanied by just one helper.

For safety reasons, some of our attractions can only accept one disabled guest at a time. See the specific details for each attraction.

If the cardholder is not going on the attraction, the helper(s) must join the standard queue.
Helpers must agree to diligently carry out their role whilst in the Disney Parks. That means:

  • Following the boarding instructions given by the Cast Member running the attraction,
  • Staying with the disabled guest on the attraction,
  • Assisting with transfers, boarding and alighting,
  • Assisting with evacuation procedures,
  • Passing on any messages and safety instructions, both written and verbal, given by Disneyland® Paris,
  • Offering reassurance, if necessary,
  • Helping the disabled guest choose the most suitable attractions.
“TOP TIP” Free Disney Parks admission ticket for one helper on presentation of official documents recognizing the guest’s disability (travel package & accommodation not included).

Take a look at the Disney Parks® Accessibility Maps for further details.

Expectant mothers

Find out everything you need to know about visiting Disneyland® Paris when pregnant.

Attraction access procedures for expectant mothers.

Disneyland Paris offers expectant mothers easy access to attractions under certain conditions.

When you arrive at the Disney® Parks, go to the Donald Desk, City Hall or Studio Services along with your helper(s). A Cast Member (Disney employee) will give you all the information you need about Accessibility around the Parks, and will issue an Easy Access Card, if appropriate. The Easy Access Card allows you to be accompanied by up to 4 helpers.

A timed reservation system has been introduced at all attractions in the Disney® Parks to make things easier for you and your helper(s). Simply show your Easy Access Card to a Cast Member at the attraction entrance and he/she will give you a specific time at which to return. A second reservation can only be made once the first one has expired.

You will need a medical certificate in order to be issued with an Easy Access Card. Full details can be found on the Disney® Parks Accessibility Maps.

Guide and Assistance Dogs

listed later in this guide. Dogs must be on a leash or harness. Guide dogs and assistance dogs are permitted to relieve themselves in the green spaces. We recommend you bring a bowl so that your dog can drink regularly throughout the day.

Please note: our Cast Members (Disneyland Paris employees) are not permitted to look after your dog. If you want to take part in an attraction that does not allow dogs, you must leave your dog with one of your companions.

Service animals are not allowed on the following attractions:

Disneyland® Park
Rustler Roundup Shootin' Gallery
Big Thunder Mountain
Indiana Jones™ and the Temple of Peril
Pirates of the Caribbean
Blanche Neige et les Sept Nains®
Les Voyages de Pinocchio
Peter Pan's Flight
Dumbo the Flying Elephant
Mad Hatter's Tea Cups
Casey JR. le Petit Train du Cirque
Orbitron
Star Tours
Space Mountain: Mission 2
Autopia

Walt Disney Studios® Park
The Twilight Zone Tower of Terror™
Armageddon Special Effects
Rock 'n' Roller Coaster starring Aerosmith
Cars Quatre Roues Rallye
Crush's Coaster
Les Tapis Volants - Flying Carpets Over Agrabah
Toy Soldiers Parachute Drop
Slinky Dog Zigzag Spin
RC Racer

Shops

All Disneyland® Paris shops are easy to access. Don't hesitate to ask a Cast Member if you need help or additional information.

Restaurants

To save time in buffet and table-service restaurants, reserve your table ahead of time by calling +33 1 60 30 40 50 (international call rate apply, cost may vary according to network). If you need help, please ask a Cast Member. To make your mealtimes easier during your stay, we have drawn up a restaurant guide (1MB, PDF) containing all the practical information you need, especially regarding food allergies.

Staying at a Disney Hotel

For safety reasons, we recommend that you inform the hotel reception of your visual impairment as soon as you arrive. A Cast Member (Disney employee) will be responsible for showing you to your room, showing you around the rest of the Disney Hotel so that you can orientate yourself and providing you with any additional information you need to make your stay more enjoyable.

Telephones and television remote controls with large buttons, as well as room keys with braille, are available on request.

These can be requested when you reserve your Disney Hotel room or at reception upon arrival.

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Guest Services

  • Accessibility Services

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