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Any questions?

Any questions?

Got a question about Disneyland® Paris? Find answers to the most frequently asked questions by clicking on the list below.



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  • What are the Disney Parks: shows, attractions, rides and waiting times
  • Disney Village®: Events and attractions
  • Eating at Disneyland® Paris
  • Fiscal changes in France
  • Getting to and around Disneyland® Paris
  • Guests with special needs
  • Online booking
  • Questions about our website
  • Resort services
  • Seasonal events and special offers
  • Tickets and packages
  • Special needs
  • Staying at Disneyland® Paris
  • Working at Disneyland® Paris
  • Contacting us

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What are the opening hours of the Disney Parks?

Disneyland® Paris is open every day of the year. Opening times vary according to season. The Disney Parks may also stay open later for special seasonal events.

Consult the Disney Park opening times 

View seasonal events

Where can I see Disney Characters?

You can find Disney Characters in the two Disney Parks, in Disney Hotels at determined time slots and in certain restaurants. You can also arrange to enjoy a magical meal with beloved Disney Characters.

Get info on Meet 'n' Greets with Disney Characters 

Book a magical meal with Disney Characters 

When can I get a schedule of show and parade times?

You can find show and parade times in the maps available at the main entrance to the Disney Parks.

See show and parade schedule for Disneyland® Park

See show and parade schedule for Walt Disney Studios® Park  

How can I be informed of seasonal shows and parades in the Disney Parks?

There's always something new and exciting happening at Disneyland® Paris. 

The best way to stay up-to-date with all the latest Disneyland® Paris news and events is by simply clicking here.

What if it rains?

80% of attractions are covered and protected against rain, so, no matter what the weather, you'll always have fun at Disneyland® Paris.

Are there any minimum sizes and ages for certain attractions? And how can I be informed of restrictions?

Access depends on the safety rules for each attraction. Symbols and information can be found beside each attraction indicating any limitations or restrictions.

Where can I find information about attractions being renovated or currently closed?

Please refer to the maps available at the entrances to the Disney Parks for the closing dates of the attractions, or to view our opening hours and show times online then simply click here.

Can I exit a Disney Park and return later that day?

Come and go as you please. Be sure to keep your entrance ticket.

Are there guided visits of the Disney Parks?

Yes. You can learn all about the history and architecture of Disneyland® Park or Walt Disney Studios® Park on a guided visit.

You can obtain tour information and reserve your spot at:

  • City Hall in Disneyland® Park

  • Studio Services in the Walt Disney Studios® Park

How can Disneyland® Paris FASTPASS® save me standing in line?

Disneyland® Paris FASTPASS® is a FREE time-saving service that reduces waiting time and allows you to access certain attractions within a few minutes.

Are there special services and attractions for babies and toddlers?

There's lots for families with young children to do at Disneyland® Paris:

  • Explore the 5 magical Lands of Disneyland® Park together

  • Enjoy the gentle rides and play areas specifically designed with little ones in mind

  • Marvel at the cinema and animation of Walt Disney Studios® Park

  • Meet all your favourite Disney Characters

Disneyland® Paris also offers a wide range of services for families with infants and children to make your visit more enjoyable and convenient:

  • Special children's rates at Disney Hotels and Disney Parks

  • "Baby Switch" allowing parents to take turns on adult rides, without having to wait in line a second time

  • Children's menus at all restaurants (plus a special gift!)

  • High chairs and bottle warmers at all Disney restaurants

  • Indoor/outdoor play areas in the Disney Parks and at most Disney Hotels

  • Children's corners with activities on certain days at Disney Hotels

  • Free cots and bottle warmers at all Disney Hotels

  • Babysitting services at Disney Hotels – nappies and baby food available in the Disney Hotel shops

  • Pushchair rentals

  • Baby care centres, where you can attend to all your baby's needs

  • Changing tables in all public restrooms

Discover a magical family holiday at Disneyland® Paris

Is there a dress code at Disneyland® Paris?

Appropriate clothing must be worn. For further information, please refer to the Theme Parks Rules

What is Disney Village® and what can I do there?

Disney Village® is a themed entertainment district that's unique across all of Europe. With round-the-clock fun, Disney Village® is a holiday destination all in itself:

  • Shop 'til you drop in the many shops and boutiques

  • Fuel up in one of the many themed restaurants

  • Wind down with a cold drink at one of the themed bars

  • Sit back and enjoy the latest box office hits at Gaumont Cinemas

  • Groove to one of the many music concerts held throughout the year

  • Discover the non-stop excitement of Disney Village®

Getting to Disney Village® and the Disneyland® Paris shuttle service?

Disney Village® is ideally situated between the Disneyland® Park, the Walt Disney Studios® Park and the Disney Hotels.

From your Disney Hotel, the easiest way to get to Disney Village® is by taking the Disneyland® Paris shuttle service. It will drop you off at the entrance to Disney Village®. This service is free of charge leaves every 12 minutes. The shuttles run 7 days a week between 6.30am and 11.00pm.

Please note: The shuttle buses do not service Disney's Davy Crockett Ranch® and Golf Disneyland®.

Do Disney Hotel guests receive special benefits at Disney Village®?

Guests of Disney Hotels enjoy lots of special privileges at Disney Village®:

  • Purchases can be delivered right to your Disney Hotel with our free shopping service so you don't have to carry bags around all day

  • Purchases made in Disney Village® can be put directly onto your Disney Hotel bill when you use the Disneyland Paris identity card you are given on arrival at the hotel*

*Except for Planet Hollywood, Rainforest Cafe, Gaumont Cinemas, Mc Donald's and the Chariots Gourmands

Does Disney Village® also cater to families?

Disney Village® has something for everyone. While many singles will enjoy the nightlife, families will also find lots of fun with our 15-screen theatre, family-oriented dining such as the Rainforest Cafe and our Stadium game arcade and bowling alley. Plus, don't forget about our immense shopping district!

Discover endless family fun at Disney Village®

What concerts are currently playing at Disney Village®?

There are always new concerts at Disney Village®.

See current concert and show listings

Where can I find a calendar or a schedule of events at Disney Village®?

You can pick up a schedule of events at the entrance to Disney Village® or consult our online events calendar for current concert and show listings.

View our online events calendar

What are the opening hours for Disney Village®?

Disney Village® is open every day from 7.30am to 5.00am.

Is there an admission fee to enter Disney Village®?

Admission to Disney Village® is free, except on certain dates.

Click here to find out what’s happening in Disney Village®

What movies are currently showing at Gaumont Cinemas and when are movies shown in English?

Films are shown in English every Thursday.

Click here to find out what’s happening in Disney Village®

Can I bring food into the Disney Parks?

Outside food and beverages are not allowed in the Disney Parks. If you would like to bring your own food, a picnic area is available between the Guest Parking and the entrances to the Disney Parks.

Is it possible to have a meal with Disney Characters?

Of course! Disney Characters are always happy to share a tasty meal with Guests. Pick from breakfast, lunch, dinner or even tea! 

Add a Disney Character meal to your holiday package.

Do Disneyland® Paris restaurants offer children’s menus?

Most Disneyland® Paris restaurants feature special children’s menus. 

Discover Disneyland® Paris restaurants here.

What types of restaurants are in the Disney Parks?

Disneyland® Paris has more than 65 restaurants and bars of all specialities and price ranges to choose from. Enjoy a world of gastronomic delights – from light snacks at food carts to fine dining at world-class restaurants.

Discover Disney restaurants

Can we reserve our table in advance?

You can have a table waiting for you by making restaurant reservations. There are two ways to do this:

  • Up to 2 months prior to your arrival date, by calling our Dining Reservation Service at: +33 1 60 30 40 50

  • Upon your arrival, through the reception desk at your Disney Hotel or at the restaurant directly

Discover Disneyland® Paris restaurants

Is there world-class dining at Disneyland® Paris?

There are several restaurants at Disneyland® Paris that offer a dining experience worthy of the finest European establishments.

  • The California Grill in Disneyland® Hotel combines sophisticated gastronomy with the best vintages

  • The Manhattan Restaurant in Disney's Hotel New York® features refined cuisine in an environment worthy of the best clubs of New York

  • The Yacht Club in Disney's Newport Bay Club® offers succulent fish and seafood specialities in a cosy, authentic setting

Enjoy first-rate dining during your Disney holiday

We’re on a budget. Are there inexpensive restaurants in the Disney Parks?

For light meals, food carts and restaurants with counter- or self-service are most affordable. Or fill up at one of our buffet restaurants where you'll get great value for your money.

Find Disney restaurants in your price range

Can Disney restaurants accommodate my special dietary needs?

Special dietary needs – including kosher, vegetarian and medically-restricted diets – can be accommodated at most table-service restaurants. Please inform the restaurant in advance.

This small guide, written by a dietician, is designed to provide you with all the information you need (1MB, PDF) about the services available at our different restaurants, in order to facilitate your stay at Disneyland® Paris.

Find Disney restaurants with table-service

Can I find vegetarian meals at Disney restaurants?

All Disney restaurants serve vegetarian dishes, so you'll have lots of tasty meals to choose from.

Discover Disney restaurants

Do you offer kosher meals?

Disney restaurants with table service are happy to accommodate guests requiring kosher meals. Please inform the restaurant in advance.

Discover Disney restaurants

I have a food allergy, where can I eat?

Disney restaurants are happy to accommodate guests with food allergies. Please inform the restaurant in advance.

This small guide, written by a dietician, is designed to provide you with all the information you need (1MB, PDF) about the services available at our different restaurants, in order to facilitate your stay at Disneyland® Paris. 

Discover Disney restaurants

I would like to book a visit to Disneyland® Paris but will my price be affected by new taxes?

The total cost of your booking will not be affected as Disneyland® Paris has adjusted its rates in line with all the most recent fiscal changes in France.

I’ve already booked – will my price be adjusted by Disneyland® Paris?

Disneyland® Paris will not adjust your price if you’ve already booked, unless you wish to amend your booking.

If I amend my booking, will I have to pay more due to a VAT increase?

If you amend your booking, the new price of the elements you change will include the VAT change.

Where is Disneyland® Paris and how do I get there?

Whether you’re coming by car, plane, public transport or Eurostar to Disneyland® Paris – it’s easy.

Please visit our “Where is Disneyland® Paris?” section for specific details on travelling to Disneyland® Paris.

Where is Disneyland® Paris?

I’m taking the train to Disneyland® Paris. Is there a train station close to the Disney Parks?

The Marne-la-Vallée/Chessy train station is located right at the gates of the Disney Parks and just minutes away from the Disney Hotels.

Where is Disneyland® Paris?

Where is Disneyland® Paris in relation to the Paris airports?

There are two ways to get to Disneyland® Paris from the Roissy/Charles-de-Gaulle or Orly airport:

  • By VEA shuttle service: The shuttle bus brings you directly to Disneyland® Paris from the Roissy/Charles-de-Gaulle or Orly airport, 7 days a week.

  • By car hire: Disney has teamed up with Hertz to offer you exclusive services so that you can get on the road quickly in your preferred vehicle.

Where is Disneyland® Paris?

Is Disneyland® Paris accessible by public transport?

Yes. From Paris, the quickest and easiest way to get to the heart of Disneyland® Paris is to take the RER A train.

Where is Disneyland® Paris?

Where can I park at Disneyland® Paris?

You may park in the Guest Parking outside the Disney Parks. A flat rate per day applies.

If you are staying at a Disney Hotel in the heart of the magic or at a selected and associated hotel near the Disney Parks, you may park your vehicle for free in the hotel car park. We encourage you to use the free Disneyland® Paris shuttle service to get around.

Is there a parking fee included in the entrance ticket price?

No, a fee applies to the car park (flat rate per day).

Guests staying at Disney Hotels and associated hotels (excluding Adagio City Apart’hotel Val d’Europe) benefit from free parking in their hotel car park.

Are there reserved parking places for guests with disabilities?

A limited number of spaces are reserved for guests with reduced mobility in Guest Parking. Please inquire upon entering Guest Parking.

If you are a guest with limited mobility and are staying at one of the Disney Hotels, we encourage you to leave your vehicle in the Disney Hotel car park and use the Resort shuttle service to get around. Adapted minibuses are also available for guests in wheelchairs.

Where is Disneyland® Paris?

May I park my camper in Guest Parking?

Campers are allowed in the Disney car park. A flat rate per day applies.

Do you have any special deals with car rental companies?

Disney has partnered with Hertz to offer you a large choice of rental cars and exclusive services for total freedom of movement. 

Consult Hertz locations and services.

Where is Disneyland® Paris?

What is the best way to get around Disneyland® Paris?

Exploring all of Disneyland® Paris is fun, easy and convenient.

The free Disneyland® Paris shuttle service travels between all Disney Hotels* (excluding Disney's Davy Crockett Ranch®) and the Disney Parks.

For guests staying near the magic in hotels close to the RER Line A, the fastest way to get to the Disney Parks is by public transport. You can purchase a "Paris Visite" 5-zone card, which gives you 1, 2 or 3 consecutive days of unlimited use of the RATP Paris/Ile de France public transport system.

Where is Disneyland® Paris?

How do I get to the Disney Parks from my hotel?

Getting from your Disney Hotel (excluding Disney's Davy Crockett Ranch®) or associated hotel to the Disney Parks is easy. Take the free Disneyland® Paris shuttle service to anywhere your heart desires.

  • The Disneyland® Paris shuttles leave every 12 minutes, so you'll never wait long

  • They run 7 days a week between 6.30am and 11.00pm

  • You can jump off at any Disneyland® Paris hotel or opposite the SNCF station at the entrance to Disney Village®

Please note: The shuttles do not go to Disney's Davy Crockett Ranch® or Golf Disneyland®.

 

What are the accessibility requirements for guests with disabilities?

You will find all the information you need to make the most of your visit to Disneyland® Paris in our “Guide for guests with disabilities”.

Click here for more information

Can I rent a wheelchair at Disneyland® Paris?

Wheelchairs can be rented at the “Stroller/Pushchair and Wheelchair Rental" shop, located at:

  • Disneyland® Park – by the entrance at Town Square Terrace 

  • Walt Disney Studios® Park – near Studio Services

A Cast Member (Disney employee) will inform you of the rental conditions and price.

I have a disability. Which attractions are suitable for me?

Disneyland® Paris has attractions suitable for all guests. Many are wheelchair accessible while others require a transfer. Also, others have induction loops for guests with hearing impairments. 

Symbols can be found beside each attraction indicating any limitations or restrictions.

I have a disability. Can I get special access to attractions and shows?

Guests with disabilities are encouraged to enjoy the magic, emotions and adventure in the same conditions as all our visitors. The majority of attractions have been adapted to suit your needs. In other instances, special access procedures have been introduced for guests with disabilities. Get assistance accessing Disney attractions with the special access card.

Where do I go if I hurt myself or need medical treatment?

First Aid Centres are located in:

  • Disneyland® Park – in Main Street, U.S.A.® near Central Plaza 

  • Walt Disney Studios® Park – behind Studio Services 

In emergencies, please contact any Cast Member (Disney employee)

How can I purchase Disney Park tickets or a holiday package online?

You can purchase your Disney Park tickets or holiday package 24 hours a day through our convenient and secure online booking service.

Simply click here to get started today!

When I book online, can I choose the same options as the ones available when booking by telephone?

You can purchase your Disney Park tickets or holiday package 24 hours a day through our convenient and secure online booking service.

Our online booking service enables you to book packages with hotel accommodation and Disney Park tickets only.

To personalise your holiday package by including options, such as meal vouchers, eating with Disney Characters or special Disney shows and performances, please e-mail our reservation agents.

Contact Us

How can I check hotel room availability before finalising reservations?

You can view hotel room availability in real time through our online booking service:

  • Go to Book Online

  • Use our online booking form to select your holiday dates, choice of package, hotel and number of persons

  • Our service will immediately tell you if there is any availability at that hotel at that time

  • You may then proceed to book your holiday or start a new search

How can I pay when booking online?

All payments must be made in euros by credit card (Visa, Eurocard/MasterCard, Diner's Club and American Express) on the day of booking. 

Is my payment secure when booking online?

Payments made online at disneylandparis.com are completely secure. Our online booking service protects the information you send us with secured forms and systems that use the international SSL standard. This system of encryption ensures maximum security for the information you send over the Internet.

Once I have booked and ordered my tickets online, how do I get them?

Your tickets will be sent to the address given at the time of your order. They must be ordered at least 8 days before the date of your visit.

Is it possible to change a reservation that has been booked online?

You can change reservations made online by calling our central Reservation Office

How can I change my country of residence?

At the bottom of the screen, you will see a link for "change your country". Click on it and select the correct country of residence. This will take you to the home page of the corresponding country and save this information for future visits.

How can I quickly find information on a particular subject?

Consult the site map: It offers a global view of how the Disneyland® Paris website is organised and lists the contents of the different pages. 

What does download mean and how can I download documents?

Downloading is a procedure that allows you to copy documents from the Internet to your computer. The easiest method of downloading a document from a website is to click on the document’s link.

Depending on the nature of the document, it will either be opened automatically in your browser's window or saved on your computer, at the location you indicate in the downloading window. If you have the corresponding program, you will then be able to open the downloaded document and enjoy it at your leisure without connecting to the Internet.

I downloaded a text file but can’t open it. What can I do?

Make sure you have the correct program or plug-in needed to access the file and that it is correctly installed.

Why am I getting an error message when I click on a link or enter the address of a website or a page?

This may be due to several reasons:

  • The address of the page you requested may be incorrect or no longer exists (Not found error message)

  • The server that hosts the website may be down or overrun with too many connections at the same time (Server error message)

  • The connection to the host server may be abnormally long and cause the browser to abort (timed out message)

Depending on the error message, you should:

  • Ensure the website address or the page requested is correct

  • If the expired page is at the end of a procedure or request, start the procedure from the first stage, or reformulate your request

  • Try to connect later on

What are cookies and how do they work?

1. What are browser cookies?

Cookies are pieces of information that a website places on your device when you visit a site.

They may involve transmitting information from us to you and from you directly to us, to another party on our behalf, or to another party in accordance with its privacy policy.

We may use cookies to bring together any information we collect about you. You can choose to have your device warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

If you turn cookies off, however, some of our services will not function properly and you won't have access to many features that make your experience of the site more efficient.

2. What are Flash cookies?

We may use local shared objects, sometimes known as Flash cookies, to store your preferences or display content based upon what you view on our site to personalise your visit.

Our advertisers and third-party service providers may also use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies.

If you disable Flash cookies, you won’t have access to many features that make your guest experience more efficient and some of our services will not function properly.

We use several categories of cookies and each performs different functions. To find out more about cookies and how they work visit an information website like www.allaboutcookies.org

Please see ‘How can I delete Flash cookies?’ if you want to disable Flash cookies.  

What type of cookies might be used on the Disneyland® Paris site?

The cookies that may be used on our website fall into the four categories described below. These descriptions can help you decide if and how you would like to interact with our website and other online services.   

1.Strictly necessary cookies

These cookies are essential in order to enable you to navigate this website and use certain features. Without these strictly necessary cookies, the online services you have asked for, like shopping baskets or producing your bill at checkout, cannot be provided. 

Consent is not required for strictly necessary cookies as they are required for us to provide the services requested by you. 

2.Performance cookies

We (or service providers operating on our behalf) may place performance cookies on your device. The information collected using our performance cookies is used only by us or for our benefit.

Our performance cookies collect anonymous information about how you use this website and its features. The information collected may be used to customise your online experience by showing you content we think you’ll like or to limit the number of times you see the same advertisement.

Our performance cookies don't collect information that identifies you personally; however, if you have a registration account with us, the information collected by us using our performance cookies may be associated with your registration account.

We also may allow third-party advertisers to place their performance cookies on your device through their advertisements on this website. The information these third-party performance cookies collect is used to determine which third-party advertisements to display on this website, how often to display them, and in which locations of this websites the third-party advertisements perform best. These third-party performance cookies do not collect information that identifies you personally.

We provide notice of and a link to our Cookies Policy in the footer of each page of this website. By using and continuing to use this website and its features, you agree that we (and the third-party advertisers on this website) can place performance cookies on your device.

3.Functionality cookies

We (or service providers operating on our behalf) may place our functionality cookies on your device. We do not share information collected using our functionality cookies with our advertisers or other third parties. 

Our functionality cookies are used to remember choices you make (such as language preference, country location, or other online settings) and provide the personalised or enhanced features that you select. Our functionality cookies can be used to provide online services to you, or to prevent online services from being offered to you if you previously indicated you did not want to receive such services.

Our functionality cookies collect anonymous information; however, if you have a registration account with us, the information collected by us using our functionality cookies may be associated with your registration account.

In some cases, we may allow an advertiser or other third party to provide you with content and other online experiences on this website or online service. In these cases, the third-party may place their functionality cookies on your device and use their functionality cookies in the same way we use our functionality cookies, to provide you with personalised or enhanced features in connection with the third-party content or experience.

By selecting customised options, personalised settings, or enhanced features, you indicate your consent to our use (and the use by permitted third parties) of functionality cookies to deliver these customised or personalised experiences.

If you delete these functionality cookies, any preferences or settings you selected will not be retained for later visits.

4.Targeting or advertising cookies

Third-party targeted advertising cookies

Third-party targeted advertising cookies may be placed on your device by third-party advertisers, ad networks, data exchanges, marketing analytics and other service providers. 

Third-party targeted advertising cookies collect information about your browsing activity across multiple websites and online services in order to provide you with relevant advertisements on our websites and online services and the websites and online services of third parties. Ad networks may share this information with the advertisers using their network. The information collected using these third-party advertising cookies does not identify you personally.

Our targeted advertising

Our targeted advertising cookies are placed on your device by us (or service providers operating on our behalf).

We may use these cookies on our websites and in connection with our content and advertisements that appear on third-party websites and online services to recognise that you’ve viewed or interacted with our content or advertisements and so we can show you advertisements for products that we believe will be of interest to you. Our targeted advertising cookies collect anonymous information; however, if you have a registration account with us, the information collected by us using our targeted advertising cookies may be associated with your registration account. 

The organisation setting the cookie (either the third party or us) is responsible for obtaining consent.   Where you see this icon [IAB Icon] on third-party advertising or our advertising, you can click through to learn more about behaviourally targeted advertising, including how to exercise your control options through your browser settings. More information can be found at www.youronlinechoices.eu

You can delete or manage performance cookies as instructed in ‘Can I disable/enable cookies via my browser?’

How might cookies be used for registered guests?

We may analyse online activities of registered guests across our websites and online services by use of cookies and other tracking technologies. Where you have opted in to receive communications from us, we may use cookies and other tracking technologies to tailor future communications to reflect your interests.

We may also use cookies or other tracking technologies within our communications to you (for example to see if they have been read or opened or to see what content you interact with and what links you follow) so that we can better match future communications to your interests.

Can a registered guest opt out from targeted communications?

You may opt out at any time from receiving targeted communications from us by logging into your registration account and selecting not to receive marketing communications. To opt out of targeted advertising based on your online behaviour across this and other websites please follow the instructions provided above (for targeted advertising).

We will not share your contact information with our third-party advertisers unless you give us permission.

Can I disable/enable cookies via my browser?

There are a number of ways for you to manage cookies and other tracking technologies. Through your browser settings, you can accept or decline cookies or set your browser to prompt you before accepting a cookie from the websites you visit. You should be aware that you may not be able to use all our interactive features if you set your browser to disable cookies entirely.

If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your preferences.

You can delete any cookies that have been installed in the cookie folder of your browser. The various browsers provide different procedures to manage your settings. Click on any of the browser links below for instructions.

Microsoft Windows Explorer users click here

Google Chrome users click here

Mozilla Firefox users click here

Apple Safari users click here

If you are not using any of the above-listed browsers, then you should select "cookies" in the "Help" function for information on where to find your cookie folder.

How can I delete Flash cookies?

Click the link below to change your settings in relation to Flash cookies.

Remember, if you disable Flash cookies, you won’t have access to many features that make your guest experience more efficient and some of our services will not function properly.

Click here to disable Flash cookies

What is there to do in Disneyland® Paris?

Disneyland® Paris is a magical holiday destination with thrills and adventure for visitors of all ages.

  • Disneyland® Park and Walt Disney Studios® Park: Two Disney Parks filled with enchanting Lands, endless attractions and exciting discoveries around every corner

  • Disney Village®: The ultimate entertainment district with world-class shopping, appetising restaurants and year-round concerts and performances

  • Accommodation: Disney Hotels ranging from budget rooms to luxury suites, all offering exceptional value and service

  • Restaurants: Over 65 restaurants to enjoy, from American fare to exotic delights

  • Shopping: More than 50 shops to explore, offering Disney collectibles and souvenirs, toys and gifts, and brand-name fashions at discount prices

  • Sports: Golf, soccer, swimming, all your favourite sports and activities are on-site

What is a resort?

A resort is a holiday destination that provides for all your holiday needs: accommodation, entertainment, meals, sport, shopping... 

In other words, everything you need for a fun-filled and carefree getaway is planned with your maximum enjoyment and relaxation in mind. All you have to do is pack your bags!

Where can I find a map of Disneyland® Paris and the Disney Parks?

Click here to explore the Disney Parks using our interactive map of Disneyland® Paris

Or pick up a detailed map from the Disney Parks' ticket windows and at City Hall in Disneyland® Park.

Are there guided tours of the Disney Parks?

Guided group tours of Disneyland® Park and Walt Disney Studios® Park are available. You can get information and reserve your spot at:

  • City Hall in Disneyland® Park

  • Studio Services in Walt Disney Studios® Park

 

What is Disneyland® Paris FASTPASS® and how does it work?

Disneyland® Paris FASTPASS® is a FREE time-saving service that reduces waiting time and allows you to access certain attractions within a few minutes.

Guests of select Disney Hotels enjoy even faster access with VIP FASTPASS® and hotel FASTPASS®.

Click here to find out more about FASTPASS®

If I purchase something from a Resort shop, do I have to carry it around all day?

Enjoy hands-free shopping with Disney's FREE shopping service. Instead of carrying your purchases around with you, leave them at the point of purchase. 

You can then pick up your purchases after 6pm at Disney Village® as you leave the Disney Parks, or at the boutique in your Disney Hotel after 8pm.

For more information, inquire in the Disney boutiques, offering a range of Disney souvenirs and other essentials, found in Disney Hotels and selected associated hotels.

Is there a lost and found in the Disney Parks?

If you lose something or find something along the way, please head to one of our lost and found locations:

  • In City Hall in Disneyland® Park

  • Next to Studio Services in Walt Disney Studios® Park

Click here to find them using our interactive map of Disneyland® Paris.

Where can I withdraw cash?

Automatic cash dispensers (ATMs) can be found in several locations:

  • Disneyland® Park – in the arcades parallel to Main Street, U.S.A.®, Discoveryland® and Adventureland®

  • Walt Disney Studios® Park – next to Studio Services and at the Backlot Express Restaurant

  • Disney Village – at the Gaumont Cineplex

  • Marne-la-Vallée/Chessy station – at the Post Office

Where can I exchange currency?

There are several locations where you can exchange currency:

  • In all Disney Hotels and in the Disneyland® Paris Selected Hotels, 24 hours a day, 7 days a week

  • In Disneyland® Park – at the entrance and inside at City Hall

  • In Walt Disney Studios® Park – at Studio Services

  • At Marne-la-Vallée/Chessy station – at the Post Office

How can we celebrate a birthday at Disneyland® Paris?

Disneyland® Paris is the perfect place to celebrate a birthday! There are a couple of ways you can make the day even more special!

Celebrate with Disney Characters. Enjoy a slice of chocolate birthday cake, along with a buffet of pastries and sweets.

Pre-order a delicious Disney birthday cake and enjoy it at the time and on the day of your choice.

Where do I go if I hurt myself or need medical treatment?

First Aid Centres are located in:

  • Disneyland® Park – in Main Street, U.S.A.® near Central Plaza 

  • Walt Disney Studios® Park – behind Studio Services 

In emergencies, please contact any Cast Member (Disney employee)

Can I bring my dog or cat into the Disney Parks?

For health and safety reasons, pets (except guide dogs for visually impaired guests) are not allowed in the Disney Parks.

However, you can leave your pet in good hands at our Animal Care Center.

Where is the Animal Care Center located?

Cats and dogs will be welcome in the Animal Care Centre near the Guest Parking. 

What services does the Animal Care Center offer?

Pets are provided with food and water. We are not authorised to take your animal for walks.

Are there any conditions to leaving my pet in the Animal Care Center?

Your animal must be microchipped and have an up-to-date rabies vaccination certificate (more than a month and less than one-year old) translated in French and issued by an official vet. 

Animal Care Center general conditions

Disneyland Paris may only accept animals that are household pets belonging to our guests.

The Animal Care Center reserves itself the right to refuse any animal other than a cat or a dog. The service at the Animal Care Center is limited to the supply of food and water.

The personnel at the Animal Care Center can in no way walk an animal. Each guest who has left off an animal is responsible for taking the latter out for walks daily, throughout the period of his stay.

The cage will be cleaned after the animal's final departure.

There is a daily rate for all animals staying at the Animal Care Center, which varies according to the length of the stay and includes the cost of the food and water.

Only one person may visit the cages at the same time. The person will be asked to present an identification document. 

It is forbidden for Guests to pet or feed any other animal than their own or the one they are in charge of.

Clients must present a Vaccination Booklet and/or an updated Sanitation Certificate for their dog or cat to be admitted to the DLRP Animal Care Center. The anti-rabies vaccination is mandatory. 

Your animal must be microchipped and have an up-to-date rabies vaccination certificate (more than a month and less than one-year old) translated in French and issued by an official vet.

If an animal requires the urgent care of a veterinarian, the Animal Care Center is authorized, except in the case of a written specification to the contrary, to call a veterinarian of its choice.

The cost of said veterinarian will be covered by the animal's owner, who may in no way turn against Euro Disney Associés S.C.A. and/or its insurers.

Any animal left at the Animal Care Center by a guest may only stay there the length of the guest's stay at Disneyland Resort Paris. 

All guests who leave an animal at the Animal Care Center must take note of the center's opening hours.

Any animal who has not been picked up during the 24 (twenty-four) hours following the end of the guest's stay noted on the registry card, will be considered voluntarily abandoned and handed over to the authority or organism concerned.

In compliance with law n°99-5 dated January 6, 1999, we inform the people concerned that the voluntary abandonment of a pet, a domesticated or wild animal held in captivity is punishable according to article 521-1 of the new Penal Code, that is by a fine of 30.489 Euros (thirty thousand, four hundred and eighty nine Euros) and 2 (two) years in prison.

Euro Disney Associés S.C.A. and its insurers are expressly free of all responsibility regarding any disease caught or damages caused to or undergone by an animal during its stay at the Animal Care Center as well as any damage caused by the animals entrusted to Euro Disney Associés S.C.A., with the exception of cases in which the guest may furnish the proof of a fault committed by the Animal Care Center. In any case, and whatever the cause may be, Euro Disney's responsibility is limited to 50 (fifty) times the daily rate, excluding all other damages and interests.

 

Any dispute following a stay of an animal at the Animal Care Center will be governed by French law, and shall be subject to the exclusive jurisdiction of the Courts of Paris.

We thank you in advance for your understanding and your cooperation.

Smoking areas

For everyone's comfort and convenience, special areas have been set up for those who wish to smoke. 

Please smoke only in these designated areas.

What is the best time to visit Disneyland® Paris?

It’s always a great time to visit but here’s a guide to our seasonal events:

  • If you want to visit when the number of guests is fairly low, plan to stay mid-week (Tuesdays to Thursdays) during mid-January through mid-March or mid-April through mid-May

  • The benefit of visiting the Resort when the number of guests is low is that waiting times are shorter. There may be fewer scheduled shows and events during these periods

  • If you want to visit while the Disney Parks have extended hours and more scheduled shows and events, plan your stay for weekends, including extended holiday weekends, during the summer months and for special seasonal events. However, during these times, there are usually more guests in the Disney Parks

View seasonal events

Consult the Disney Park opening times

How can I find out about seasonal events and special offers?

There is always something new and exciting going on at Disneyland® Paris. Each season brings its own harvest of wonders… and special offers!

Whether you are planning your first visit or coming back for more magic, you can always expect a unique experience filled with new adventures.

View current special offers

How many days should I plan for visiting the two Disney Parks?

Disneyland® Park has five themed Lands to explore. Two days are ideal.

Walt Disney Studios® Park has four zones to discover. You should plan one full day to see it all.

Discover Disneyland® Park

Discover Walt Disney Studios® Park

Where can I find information on entrance tickets and prices?

To find your ideal offer and for more information on tickets, prices and special offers click here.

How can I purchase Disney Park tickets?

There are several ways to purchase Disney Park tickets:

In France at:

  • The entrance to the Disney Parks

  • FNAC stores in Paris

  • The main RATP (Metro) ticket offices in Paris

  • Some Parisian hotels

*National call rates apply.

Can I buy entrance tickets to the Disney Parks without booking them in advance?

Yes. You can purchase tickets at the ticket windows located at the entrance to the Disney Parks.

How can I plan a group visit?

Plan a group visit

Planning a group visit is easy. Select the “Groups” option in the “Prepare your visit” section of the website for detailed information on how you can organise and book your group visit.

Why should I buy a Disney holiday package?

Disneyland® Paris packages are one of the best ways to experience a fun and carefree holiday filled with a magical mix of fun and convenience.

These holiday packages can minimise your out-of-pocket expenses and remove the guesswork – but none of the fun – from planning your special time. Plus, all your package features are waiting for you at check-in, saving you from waiting in multiple lines or having to remember to bring tickets from home.

What holiday packages are available?

Choose your holiday experience to include one or more of the following:

  • Entrance tickets to the Disney Parks

  • Disney Hotel or associated hotel accommodation

  • Travel to and from the Resort

  • Meal vouchers

  • Options such as car hire, meals with Disney Characters or tickets to special Disney shows and performances (available at an additional charge)

How can I find out about the cost of a Disney holiday package?

You have several options when it comes to finding out the cost of a Disneyland® Paris deal:

*National call rates apply.

How can I book a Disney holiday package?

Ways to book a Disneyland® Paris deal:

Can I book a holiday package that includes tickets, accommodation and travel?

Disneyland® Paris offers deals that include entrance tickets to the Disney Parks, accommodation and travel to and from the Resort. 

For a holiday that's 100% fun-filled and carefree, you can also book meal vouchers and include options to your holiday package, such as car hire, eating with Disney Characters or tickets to special Disney shows and performances.

Choose your ideal Disney experience 

Can I book meals as part of my holiday package?

Simplify your budget planning and payment – and save time – by pre-booking meal vouchers along with your holiday package.

You can choose from 4 different meal vouchers, for a wide variety of attractive set menus, redeemable at most Disney restaurants. Each menu includes a starter, main course and dessert. The price of the meal voucher varies according to what is included in the menu.

Are there special services and attractions for babies and toddlers?

There's lots for families with young children to do at Disneyland® Paris:

  • Explore the 5 magical Lands of Disneyland® Park together

  • Enjoy the gentle rides and play areas specifically designed with little ones in mind

  • Marvel at the cinema and animation of Walt Disney Studios® Park

  • Meet all your favourite Disney Characters

Disneyland® Paris also offers a wide range of services for families with infants and children to make your visit more enjoyable and convenient:

  • Special children's rates at Disney Hotels and Disney Parks

  • "Baby Switch" allowing parents to take turns on adult rides, without having to wait in line a second time

  • Children's menus at all restaurants (plus a special gift!)

  • High chairs and bottle warmers at all Disney restaurants

  • Indoor/outdoor play areas in the Disney Parks and at most Disney Hotels

  • Children's corners with activities on certain days at Disney Hotels

  • Free cots and bottle warmers at all Disney Hotels

  • Babysitting services at Disney Hotels – nappies and baby food available in the Disney Hotel shops

  • Pushchair rentals

  • Baby care centres, where you can attend to all your baby's needs

  • Changing tables in all public restrooms

Discover a magical family holiday at Disneyland® Paris

What attractions are suitable for my child?

Disneyland® Paris has attractions suitable for children of all ages. Symbols and information can be found beside each attraction indicating any limitations or restrictions.

How can we celebrate a birthday at Disneyland® Paris?

Disneyland® Paris is the perfect place to celebrate a birthday! There are a couple of ways you can make the day even more special!

Celebrate with Disney Characters. Enjoy a slice of chocolate birthday cake, along with a buffet of pastries and sweets.

Pre-order a delicious Disney birthday cake and enjoy it at the time and on the day of your choice.

Are pushchairs available inside the Disney Parks?

Pushchairs can be rented for a fee at the "Stroller/Pushchair and Wheelchair Rental" shop located at:

  • Town Square Terrace, near the Disneyland® Park entrance

  • Studio Services at the Walt Disney Studios® Park entrance

Is there a daycare centre in the Disney Parks?

There is no daycare centre inside the Disney Parks.

However, parents who want to ride attractions inaccessible to young children can take advantage of Baby Switch, a free service that allows you to take turns on a ride without waiting in line a second time.

Guests of Disney Hotels can also take advantage of our baby sitting service. Please inquire at the reception desk of your Disney Hotel.

What do I do if my child gets lost in a Disney Park?

There are two meeting points for lost children:

  • In Disneyland® Park – between the Plaza Gardens Restaurant and the First Aid Post

  • In Walt Disney Studios® Park – at the entrance, next to Studio Services

Where can I change and feed my baby or warm up bottles?

You can attend to all your baby's needs in the Baby Care Centres located in both Disney Parks:

  • In Disneyland® Park – on Main Street, U.S.A.® near the Plaza Gardens Restaurant

  • In Walt Disney Studios® Park – behind Studio Services. These centres also have nappies and baby food available for purchase.

In addition, most restrooms throughout the Resort have changing tables. Consult your Disney Park map for exact locations.

Where should I go if my child gets hurt or needs medical treatment?

First Aid Centres are located in:

  • Disneyland® Park – in Main Street, U.S.A.® near Central Plaza 

  • Walt Disney Studios® Park – behind Studio Services 

In emergencies, please contact any Cast Member (Disney employee)

Where can we stay at Disneyland® Paris?

Disneyland® Paris offers a wide range of accommodation for you to choose from. Stay at one of our 7 individually-themed Disney Hotels, or at one of the associated hotels on the Resort.

Choose your ideal hotel

Which hotels are located near the Disney Parks?

Distances to the Disney Parks from Disney Hotels in the heart of the magic range from just a short skip and a hop (i.e.: Disneyland® Hotel) to a five-minute free shuttle ride (i.e.: Disney's Newport Bay Club®). Hotels near the magic are just a bit further away and are also serviced by shuttle buses*.

* With the exception of Disney's Davy Crockett Ranch®.

Choose your ideal hotel by distance

Where can I find descriptions and photos of the Disney Hotels?

You can find detailed descriptions and virtual visits of all Disney Hotels in the Disney Hotels section of the website.

Choose your ideal Disney Hotel

Where can I find rates for Disney Hotels?

Each of the Disney Hotels in Disneyland® Paris is unique and offers different rates.

Choose your ideal Disney Hotel by price range

What amenities are included in my Disney Hotel room?

From an in-room safe to a bathtub, Disney Hotels feature a wide range of amenities to make your stay comfortable, convenient and carefree.

Choose your ideal Disney Hotel by amenities

What services are available for children and babies in Disney Hotels?

Kids rule at Disneyland® Paris! From bottle warmers to a babysitting service, there is a full range of services for little ones at Disney Hotels to make their stay even more special and yours even more convenient.

What are the Disney Hotel check-in and check-out times?

You may check in* as of 3pm. Should you arrive early, just head straight to the Disney Parks while we keep your bags in the Disney Hotel left luggage service.

Check-out time for all Disney Hotels and associated hotels is before 11am.* If you would like to enjoy a final day of fun at the Disney Parks, you are welcome to store your bags with our left luggage service until you are ready to depart.

If you're coming by train and have Disney express service, please click here

* Except Pierre & Vacances Residence Val d'Europe: Check-in time is from noon for stays of less than 7 consecutive days, and from 5pm for longer stays. Check-out time is before noon for stays of less than 7 consecutive days, and 10am for longer stays.

What is Express Check-out?

Express Check-out saves you time by allowing you to check out without having to return to the Front Desk. Enjoy a relaxing, carefree trip, right up to the very last minute of your stay.

Using Disney's Express Check-out service is easy:

  • Simply leave your credit card details at the reception desk of your hotel

  • On the morning of your departure, your invoice will be hung on the door handle of your room

  • Any expenses you have incurred during your stay will be automatically debited from your credit card

For more information ask at the hotel reception desk.

How do I get to the Disney Parks from my hotel?

Getting from your Disney Hotel (excluding Disney's Davy Crockett Ranch®) or associated hotel to the Disney Parks is easy. Take the free Disneyland® Paris shuttle service to anywhere your heart desires.

  • The Disneyland® Paris shuttles leave every 12 minutes, so you'll never wait long

  • They run 7 days a week between 6.30am and 11.00pm

  • You can jump off at any Disneyland® Paris hotel or opposite the SNCF station at the entrance to Disney Village®

Please note: The shuttles do not go to Disney's Davy Crockett Ranch® or Golf Disneyland®.

 

How do I apply for a job at Disneyland® Paris?

Disneyland® Paris is always looking for qualified applicants to fill positions throughout the Resort.

Click here view current job opportunities, submit your CV and discover the benefits of working at Disneyland® Paris today.

What are the Disneyland® Paris contact details?

Disneyland® Paris contact details

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