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Hearing impaired visitors

Hearing impaired visitors

To get the most out of your magical stay at Disneyland® Paris, discover our facilities and services for visitors with disabilities.


Disney Parks

Upon arrival at Disney Parks, proceed to City Hall or Studio Services with your companion(s) (one of whom should be an able-bodied adult at least 18 years of age).

To receive a Priority Card, you must present your disability card or a medical certificate (see terms and conditions on page 3 of the Disney® Parks Accessibility Guide).

The Disney Parks information points as well as some Walt Disney Studios® Park attractions are equipped with induction loops: CinéMagique, Animagique®, Disney Junior Live on Stage!, Stitch Live!, The Twilight Zone Tower of Terror™.

A Cast Member will show you where they are located. In all other attractions, the sound content is not essential to your enjoyment. Some thrill attractions may cause dizziness, vertigo or loss of balance.

Access to attractions

The access cards (Priority Card and Facility Card) allow you to access some attractions through special entrances for hearing impaired visitors (see the Disney® Parks Accessibility Guide: for more information). Each attraction has its own access arrangements.

Priority Card: You may be accompanied by up to four people

Facility Card: You may be accompanied by one person only

If a visitor with a card does not take part in an attraction, the visitor's companions must wait in the regular queue.

Required documents (to allow access to Attractions)

Priority Card: (for registered disabled people)

  • residents of France: disability card, priority card, card for persons who have difficulty standing, war veteran disability card, European disabled parking permit.

  • residents of other countries: original medical certificate in French or English, signed and stamped by a doctor (of medicine), dated within the last three months and stating the disability.

Facility Card: (for persons with a temporary or debilitating illness, pregnant women etc.)

  • medical certificate: original in French or English, signed and stamped by a doctor (of medicine), dated within the last three months and stating temporary or debilitating illness (plaster cast, post-operative conditons, etc.)or pregnancy.

These cards are issued based on the accuracy of the information you give us. They will determine any restrictions, and therefore your safety requirements and those of your companion(s). Disneyland® Paris accepts no responsibility for incorrect information provided by you when issuing access cards.

These cards are strictly personal so you may be required to provide identification. Cards remain the property of Disneyland® Paris and can be revoked in the event of fraud. If you are not taking part in an attraction, your companion(s) must wait in the regular queue. Your eligibility to receive one of these cards is not guaranteed.

Shops

All Disneyland® Paris shops are easy to access. Don't hesitate to ask a Cast Member if you need help or additional information.

Some shops in Disney Parks and Disney Village have cash desks equipped with induction loops, as well as adapted fitting rooms.

Restaurants

To save time in buffet and table-service restaurants, reserve your table ahead of time by calling: +33 (0)1 60 30 40 50. Please ask a Cast Member if you need help.

To make your mealtimes easier during your stay, we have drawn up a restaurant guide containing all the practical information you need, especially regarding food allergies.

Staying at a Disney Hotel?

For safety reasons, we recommend that you inform the hotel reception of your hearing impairment as soon as you arrive.

A Cast Member (Disney employee) will be responsible for showing you to your room, showing you around the rest of the Disney Hotel so that you can orientate yourself and providing you with any additional information you need to make your stay more enjoyable.

Kits for the hearing impaired are also available. These can be requested when you reserve your Disney Hotel room or at reception upon arrival.

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